We are the digital agency
crafting brand experiences
for the modern audience.
We are Fame Foundry.

See our work. Read the Fame Foundry magazine.

We love our clients.

Fame Foundry seeks out bold brands that wish to engage their public in sincere, evocative ways.


WorkWeb DesignSportsEvents

Platforms for racing in the 21st century.

Fame Foundry puts the racing experience in front of millions of fans, steering motorsports to the modern age.

“Fame Foundry created something never seen before, allowing members to interact in new ways and providing them a central location to call their own. It also provides more value to our sponsors than we have ever had before.”

—Ryan Newman

Technology on the track.

Providing more than just web software, our management systems enhance and reinforce a variety of services by different racing organizations which work to evolve the speed, efficiency, and safety measures, aiding their process from lab to checkered flag.

WorkWeb DesignRetail

Setting the pace across 44 states.

With over 1100 locations, thousands of products, and millions of transactions, Shoe Show creates a substantial retail footprint in shoe sales.

The sole of superior choice.

With over 1100 locations, thousands of products, and millions of transactions, Shoe Show creates a substantial retail footprint in shoe sales.

WorkWeb DesignRetail

The contemporary online pharmacy.

Medichest sets a new standard, bringing the boutique experience to the drug store.

Integrated & Automated Marketing System

All the extensive opportunities for public engagement are made easily definable and effortlessly automated.

Scheduled promotions, sales, and campaigns, all precisely targeted for specific demographics within the whole of the Medichest audience.

WorkWeb DesignSocial

Home Design & Decor Magazine offers readers superior content on designer home trends on any device.


  • By selectively curating the very best from their individual markets, each localized catalog comes to exhibit the trending, pertinent visual flavors specific to each region.


  • Beside the swaths of inspirational home photography spreads, Home Design & Decor provides exhaustive articles and advice by proven professionals in home design.


  • The art of home ingenuity always dances between the timeless and the experimental. The very best in these intersecting principles offer consistent sources of modern innovation.

WorkWeb DesignSocial

  • Post a need on behalf of yourself, a family member or your community group, whether you need volunteers or funds to support your cause.


  • Search by location, expertise and date, and connect with people in your very own community who need your time and talents.


  • Start your own Neighborhood or Group Page and create a virtual hub where you can connect and converse about the things that matter most to you.

775 Boost email open rates by 152 percent

Use your customers’ behavior to your advantage.

537 A simple rule for more effective communication

In our sound bite-driven culture, simplicity is critical for effective communication.

December 2016
By Kimberly Barnes

Going the Distance: Four Ways to Build a Better Customer Loyalty Program for Your Brand

Loyalty programs are no longer a novelty. That means that yesterday’s strategies won’t work moving forward, so look for ways to rise above the noise, setting yourself apart from the cloying drone of countless other cookie-cutter programs.
Read the article

Going the Distance: Four Ways to Build a Better Customer Loyalty Program for Your Brand

article-thedistance-lg It’s easy enough for a customer to join your loyalty program, especially when you’re offering an incentive such as discounts. All your customer has to do is give out some basic information, and voila! They’re in the fold, a brand new loyalty member with your company. From there, it’s happily ever after. You offer the perks; they stand solidly by you, bringing you their continued business. Simple. Or is it? In reality, just how many of those customers are act ively participating in your loyalty program? Do you know? Sure, loyalty program memberships are on the rise according to market research company eMarketer, having jumped 25 percent in the space of just two years. However, that figure may be a bit misleading. The truth is that, while loyalty program sign-ups may be more numerous, active participation in such programs is actually in decline. At the time of the study, the average US household had memberships in 29 loyalty programs; yet consumers were only active in 12 of those. That’s just 41 percent. And even that meager figure represents a drop of 2 percentage points per year over each of the preceding four years, according to a study by loyalty-marketing research company COLLOQUY.

When discounts just aren’t enough

So what’s a brand to do? How can you make your loyalty program worth your customer’s while—as well as your own? After all, gaining a new loyalty member doesn’t mean much if your customer isn’t actively participating in your program. Consider this: Does your customer loyalty program offer members anything different from what your competitors are offering? Chances are your program includes discounts. That’s a given. And what customer doesn’t appreciate a good discount? But when every other company out there is providing this staple benefit in comparable amounts, it becomes less and less likely that customers will remain loyal to any one particular brand. Frankly, it’s all too easy for customers to get lost in a sea of loyalty member discounts. They’re everywhere. In fact, just under half of internet users perceive that all rewards programs are alike, according to a 2015 eMarketer survey. The key to success, then, is to differentiate your business from the crowd. If you can offer your customers something unique and valuable beyond the usual discount, chances are they’ll be more likely to stick with your brand. Here’s some inspiration from companies who get it.

Virgin: Reward more purchases with more benefits.

That’s not to say you need to get rid of discounts entirely. In fact, nothing could be further from the truth. Customers still love a good discount. The goal is to be creative in terms of the loyalty perks you offer. Take the Virgin Atlantic Flying Club, for example. As part of its loyalty program, the airline allows members to earn miles and tier points. Members are inducted at the Club Red tier, from which they can move up to Club Silver and then Club Gold. Here, it’s not just a discount. It’s status. And people respond to feeling important, elite. Still, even where the rewards themselves are concerned, Virgin is motivating loyalty customers with some pretty attractive offers. At the Club Red tier, members earn flight miles and receive discounts on rental cars, airport parking, hotels and holiday flights. But as members rise in tiers, they get even more. At the Club Silver tier, members earn 50 percent more points on flights, access to expedited check-in, and priority standby seating. And once they reach the top, Club Gold members receive double miles, priority boarding and access to exclusive clubhouses where they can get a drink or a massage before their flight. Now that’s some serious incentive to keep coming back for more. Discounts are still part of the equation – but they are designed with innovation and personal value in mind, elevating them to more than just savings.

Amazon Prime: Pay upfront and become a VIP.

What if your customers only had to pay a one-time upfront fee to get a year’s worth of substantial benefits? It may not sound like the smartest business idea at first glance. But take a closer look. Amazon Prime users pay a nominal $99 a year to gain free, two-day shipping on millions of products with no minimum purchase. And that’s just one benefit of going Prime. It’s true that Amazon loses $1-2 billion a year on Prime. This comes as no surprise given the incredible value the program offers. But get this: Amazon makes up for its losses in markedly higher transaction frequency. Specifically, Prime members spend an average of $1,500 a year on Amazon.com, compared with $625 spent by non-Prime users, a ccording to a 2015 report from Consumer Intelligence Research Partners.

Patagonia: Cater to customer values.

Sometimes, the draw for consumers isn’t saving money or getting a great deal. The eco-friendly outdoor clothing company Patagonia figured this out back in 2011, when it partnered with eBay to launch its Common Threads Initiative: a program that allows customers to resell their used Patagonia clothing via the company’s website. Why is this program important to customers? And how does it benefit Patagonia? The company’s brand embraces environmental and social responsibility, so it was only fitting that they create a platform for essentially recycling old clothing rather than merely throwing it away. The Common Threads Initiative helps Patagonia build a memorable brand and fierce loyalty by offering its customers a cause that aligns with deep personal values. OK, so their customers get to make a little money, too. Everybody wins.

American Airlines: Gamify your loyalty program.

If you’re going to offer your customers a loyalty program, why not make it f un? After all, engagement is key to building a strong relationship with your customer. And what better way to achieve that goal than making a game of it. American Airlines had this very thing in mind when it created its AAdvantage Passport Challenge following its merger with USAirways. The goal: find a new way to engage customers as big changes were underway. Using a custom Facebook application, American Airlines created a virtual passport to increase brand awareness while offering members a chance to earn bonus points. Customers earned these rewards through a variety of game-like activities, from answering trivia questions to tracking travel through a personalized dashboard. In the end, participants earned more than 70 percent more stamps than expected – and the airline saw a ROI of more than 500 percent. The takeaway: people like games.

Stand out from the crowd.

Your approach to your customer loyalty program should align with your overall marketing approach. Effective branding is about standing out, not blending it. Being memorable is key. To this end, keep in mind that loyalty programs are no longer a novelty. That means that yesterday’s strategies won’t work moving forward, so look for ways to rise above the noise, setting yourself apart from the cloying drone of countless other cookie-cutter programs.


774 Feelings are viral

Feelings are the key to fueling likes, comments and shares.

307 Never underestimate the power of the niche

Grow your business by narrowing your focus.

August 2012
By Tara Hornor

Is Your Site Easy to Navigate? Six Ways to Put an End to Dead Ends

Don't spin your wheels bringing new visitors to your website only to put up roadblocks once they arrive.
Read the article

Is Your Site Easy to Navigate? Six Ways to Put an End to Dead Ends

Charlotte Website Design
Be Honest: Is Your Site Easy to Navigate?
Site navigation is one of the more important pieces to successful website management. Unfortunately, there are far more ways to do it wrong than right. If users can't navigate or even struggle to find what they're looking for, they'll move on with the click of the "Back" button - one of those nasty navigation buttons that works all too well.
Site navigation doesn't have to be complex, even if you have a great deal of content across lots of categories. With a few simple best practices in place, you can dramatically improve how your site visitors are able to find information and continue interacting with our site.
Search Bar
Probably the most under-discussed and under-rated feature that every site should take advantage of is a search bar. This allows users to quickly type in product names or anything else they may be looking for specifically. Make sure you check your own search results on occassion to be sure that the feature works and is easy for users to work with.
Also, put your search bar in a prominent place in or near the banner of your website. The search bar sometimes gets lost along a sidebar, which can be frustrating for users who just want to find information quickly.
Horizontal Navigation Tools
A common mistake in navigation design is to put the primary links only in a vertical menu in a sidebar. A navigation best practice for modern sites is to use a horizontal menu bar at or near the top of the page.
You don't have to put every link to your site in the navigation bar. The key is to provide quick, consistent access to the main pages on your site. If you have an "About Us" page, make sure that this link is always in the nav menu. If you have sub-pages, you can list these links within the "About Us" page, for example, or in a drop-down menu.
Common Naming
Avoid odd naming of links to primary pages. While this might seem interesting, it confuses some website users and all search engines. For example, avoid calling the "About Us" page something like "Our Info". This could mean your contact information, your address, your "About Us" page - "Our Info" could means lots of things. But we all know what an "About Us" page is. So stick with the standards on this one so that your visitors can find what they need right when they need it.
Use Arrows for Drop-Down Menus
If you use drop-down menus in the horizontal navigation bar, include a visual cue like a downward facing arrow for these menus so users know a drop-down menu is present. It's annoying when you go to click on an "About Us" menu item and it springs open to reveal several sub-pages, but it's too late - you've already clicked it and now the site is taking you somewhere else.
The same goes for sub-sub-menus. You know, the drop-down menus that then open up into another set of options? Yeah, those. From a navigation standpoint, these are fine, but make sure the menu has an arrow that points to the right so users know another menu is about to open.
Breadcrumbs
If your site includes multiple categories or a progressive experience (such as filling out a multipage form or a shopping cart), provide breadcrumbs along the top but below the main navigation window. This allows users to tell where they are at in the heirarchy of your site and can quickly jump back a few steps without starting over.
Logo Goes Home
And for those visitors that need to zip back to your home page, make sure the logo links back to your home page. This is just a common practice, but studies are showing that this logo link is used far more often than realized. A common example is after a user has placed an item in their cart, they want to start over and find another item. While many users tend to just go to the search bar or use the breadcrumbs, another prominent set uses the logo link to get back to the home page and start over.
Conclusion
Site navigation is very important and these few, simple best practices can make navigating your site all the more easy. Often it just takes a few small changes to make a big improvement, so get out there, review your site's navigation, and make it easier for your visitors to find what they're looking for.
Site navigation is one of the more important pieces to successful website management. Unfortunately, there are far more ways to do it wrong than right. If users can't navigate or even struggle to find what they're looking for, they'll move on with the click of the "Back" button - one of those nasty navigation buttons that works all too well. Site navigation doesn't have to be complex, even if you have a great deal of content across lots of categories. With a few simple best practices in place, you can dramatically improve how your site visitors are able to find information and continue interacting with our site.

1. Search bar

Probably the most under-discussed and under-rated feature that every site should take advantage of is a search bar. This allows users to quickly type in product names or anything else they may be looking for specifically. Make sure you check your own search results on occassion to be sure that the feature works and is easy for users to work with. Also, put your search bar in a prominent place in or near the banner of your website. The search bar sometimes gets lost along a sidebar, which can be frustrating for users who just want to find information quickly.

2. Horizontal navigation tools

A common mistake in navigation design is to put the primary links only in a vertical menu in a sidebar. A navigation best practice for modern sites is to use a horizontal menu bar at or near the top of the page. You don't have to put every link to your site in the navigation bar. The key is to provide quick, consistent access to the main pages on your site. If you have an "About Us" page, make sure that this link is always in the nav menu. If you have sub-pages, you can list these links within the "About Us" page, for example, or in a drop-down menu.

3. Common naming

Avoid odd naming of links to primary pages. While this might seem interesting, it confuses some website users and all search engines. For example, avoid calling the "About Us" page something like "Our Info". This could mean your contact information, your address, your "About Us" page - "Our Info" could means lots of things. But we all know what an "About Us" page is. So stick with the standards on this one so that your visitors can find what they need right when they need it.

4. Use arrows for drop-down menus

If you use drop-down menus in the horizontal navigation bar, include a visual cue like a downward facing arrow for these menus so users know a drop-down menu is present. It's annoying when you go to click on an "About Us" menu item and it springs open to reveal several sub-pages, but it's too late - you've already clicked it and now the site is taking you somewhere else. The same goes for sub-sub-menus. You know, the drop-down menus that then open up into another set of options? Yeah, those. From a navigation standpoint, these are fine, but make sure the menu has an arrow that points to the right so users know another menu is about to open.

5. Breadcrumbs

If your site includes multiple categories or a progressive experience (such as filling out a multipage form or a shopping cart), provide breadcrumbs along the top but below the main navigation window. This allows users to tell where they are at in the heirarchy of your site and can quickly jump back a few steps without starting over.

6. Logo goes home

And for those visitors that need to zip back to your home page, make sure the logo links back to your home page. This is just a common practice, but studies are showing that this logo link is used far more often than realized. A common example is after a user has placed an item in their cart, they want to start over and find another item. While many users tend to just go to the search bar or use the breadcrumbs, another prominent set uses the logo link to get back to the home page and start over.

Conclusion

Site navigation is very important and these few, simple best practices can make navigating your site all the more easy. Often it just takes a few small changes to make a big improvement, so get out there, review your site's navigation, and make it easier for your visitors to find what they're looking for.