Spring Cleaning for Your Website: Six Simple Steps to Clean Out the Cobwebs and Boost Performance

As winter finally releases its icy grip and spring sweeps in with its sunny days and warm breezes, we all feel the urge to refresh our homes, from scrubbing the floors and windows to touching up paint and washing down siding.

Just as the cold months of winter can take a toll on your house, they can also have an effect on your website. From the busyness of the holiday rush to year-end tax planning and new-year forecasting, by the time spring arrives, your site may well be showing the signs of neglect as a result of your preoccupation with other areas of your business.

But as they say, there’s no time like the present, so why not take up your virtual broom and clear out the cobwebs? Here are six quick fixes you can implement today to give your site a boost in performance that will benefit your business for months to come:

1. Publish a new press release or blog article.

If the date on the last new piece of content published to your site was six months ago or more, that’s a glaring red flag to visitors that your site has gone stale and there’s no fresh information for them to find there. But in just a few hours’ time, you can eliminate that red flag by updating your company news section and publishing some interesting new content to your blog.

2. Update the copyright statement.

While you may not have given a second thought to the copyright statement on your site since it launched, don’t underestimate the impact this seemingly small detail can have on visitors’ perception of your site.

If your copyright statement is a year or two out of date, this is a glaring sign that indicates to a new visitor (whether accurate or not), that this site hasn’t been touched in ages. And, following that logic, they’ll question why they should bother to delve further into your site if you can’t even be bothered keep it current.

Bringing your copyright statement up to date won’t take more than a few minutes, but it will make a big difference in convincing visitors that the site is current.

3. Change the home page image.

In the world of website design, large, visually rich images are en vogue these days. This trend, however, is a bit of a double-edged sword. While these large images make a strong first impression, for repeat visitors, they can cause design fatigue and lose their impact altogether.

Don’t worry, though. You don’t need a complete redesign to breathe new life into your site. Simply replacing the primary image on the home page can make your site feel rejuvenated and prompt visitors to view its content with fresh eyes.

4. Visit the site on a mobile device.

How well does your site work on a mobile device? Better yet, when was the last time you actually tried to use your site on a phone or on a tablet?

Many website owners do not visit their own sites on mobile devices with any regularity – but your customers certainly do. In fact, industry experts predict that over 50 percent of all web traffic will come from mobile devices by 2015 (yes, folks, that’s next year!). Is your site ready to handle this influx of mobile traffic and provide a consistently good experience across a wide range of devices and screen sizes?

The only way to be sure is to visit your site on a few different mobile devices to get a feel for what your customers see. If it’s hard to navigate from one page to the next, if the text is difficult to read or if certain content elements (such as videos) don’t work at all, now is the time to start making plans for how you will adapt and evolve your site in order to accommodate this rapidly growing percentage of mobile visitors.

5. Install Google Analytics.

Do you know how many visitors are coming to your site each month? Do you know how long they stay on the site and how many pages they view before they leave? Do you know which pages are being visited most often?

This information and much more can be found simply by adding analytics software to your site. While there are a number of different options available, Google Analytics is an industry standard tool that is both free to install and intuitive to use. You can even set up automated reports so that you receive a consistent stream of data on your site’s performance and the traffic it is generating for your business.

Setting up a Google Analytics account and installing it on your site is a quick and easy process, but it does require adding some code to your site, so it’s best to seek the assistance of your web developer in the initial set-up. Once it’s up and running, however, you’ll have a wealth of useful information at your fingertips at the cost of $0.

6. Run a performance test.

How quickly does your site load for your visitors? Website performance is one of the most often overlooked aspects of a site’s success when, in fact, a site that loads quickly not only provides a better user experience for your customers, it can also help boost your site’s search engine rankings.

Pingdom offers a free website speed test that will give you invaluable information on how quickly your site loads, how large it is, how its performance stacks up against other sites and which elements of your page are the largest (and thereby have the greatest impact on load time). Based on the results of this test, you may be able to identify certain items, such as large images or videos, that could be compressed or eliminated entirely to give your site’s performance a much-needed shot in the arm.

Each of these six steps will take just a few minutes or, at most, a few hours of time to implement, but if you seize the day and do them now, you’ll reap the benefits for months to come of a site that’s fast, up-to-date and easily accessible to users regardless of device or screen size.

Your Brand: A Love Story

There are people who use a phone, and there are people who carry their phone like a badge of honor. There are people who drink coffee, and there are people whose coffee cup is an extension of their self. There are people who drive a car to get from point A to point B, and there are people for whom their hood ornament is crest they’re proud to bear.

What’s the difference? It all comes down to love.

The love story between the world’s most popular brands and their customers starts just like any other: it’s a story of people coming together over shared passions.

You see, today’s social media era has stripped away the barriers that once separated companies from their customers. Whereas yesterday’s traditional media outlets maintained tyrannical control over the flow of information and ideas, social media has paved the way for a genuine exchange of two-way communication.

In this new paradigm, the public has no affection for the face of corporate America. Instead, today’s customers expect the companies they do business with to be human and to exhibit all of the qualities inherent in human relationships – transparency, respect, conscientiousness, kindness, trust, generosity and the like.

As a result, to succeed in this brave new world of business, you must stop relating to your customers as a company and start relating to them on a human level.

Here are four key principals to humanize your company and build a brand your customers will fall in love with:

Open the dialog.

Social media is your means to bridge the gap between the market and the masses. But of course, it’s not enough just to be present on Facebook, Twitter, Instagram and the like. You must be an active participant in the communities where your tribe lives, and you must mold your participation in ways that humanize your brand and break through the barriers to gaining trust.

You must put as much effort into listening and responding as you do into putting your own content out into the world. You must prove that you serve at the pleasure of your customers, not the other way around.

For example, on Twitter, it’s a good idea to allow trusted employees to have individual accounts that they can use to respond to customers on the company’s behalf, as opposed to maintaining a singular universal company brand account without a name or face attached to it.

Also, consider hosting chats, forums or webinar sessions where customers and colleagues in the industry can log in and connect with your company in real time, creating an environment of open communication and fostering feelings of trust and likability.

Commit and admit.

Nothing earns trust in human relationships more than sincerity and the willingness to admit when you’re wrong.

The relationship between your company and its customers is no different. To survive in today’s 24/7 world of accessibility and accountability, you must commit to 100 percent transparency.

That pledge is easy to uphold when times are good. When you’re proud of the things you and your employees are doing, it’s a pleasure to speak openly about them.

But you also must be willing to publicly accept responsibility when you fall short, make a mistake or fail to satisfy a customer. More importantly, you must take the initiative to make concrete changes that will set you apart from competitors that are content to languish in the status quo of corporatism.

Starbucks is a shining example of this customer-centered commitment to transparency. Whenever a customer is displeased, no matter the reason, they are either given a gift certificate for their next visit or their order is remade on the spot with no questions asked. By adopting this policy of open communication, Starbucks has created a strong sense of community and respect where customers feel their voices are heard and their business is appreciated – and, in turn, they reward the company with their undying loyalty and evangelism.

Pull back the curtain.

When it comes to relating to customers, company owners can no long play the role of the great and powerful Oz, tucked away safely behind the curtain of PR flacks who run interference to preserve some carefully polished (if somewhat phony) image.

By allowing greater accessibility, the company CEO can easily become the friendly face of the brand.

Perhaps the epitome of infusing personality into the promotion of products are the dynamic duo of Ben Cohen and Jerry Greenfield – the masterminds behind Ben & Jerry’s. The company’s about page relates the “long, strange dip” of two very real people from humble beginnings who became a worldwide ice cream success story. They’re hardly your typical buttoned-up, suit-and-tie-clad CEOs, but they are 100 percent authentic, and their customers recognize and reward their lack of pretense or posturing.

Surround yourself with a trustworthy (and trust-building) team.

The responsibility for putting a good face on the company isn’t relegated to the C-suite; it’s up to every employee to gain and maintain the trust of the customer.

When you can show that it’s not just the owner or the board of directors or the marketing department that toe the company line but that every single employee at every level of the company stands for the same set of core values, your customers will respond favorably and be inspired to become an advocate for your brand.

Many savvy companies that have embraced this new reality have adopted an open-door policy to using social media. Whole Foods Market is a great example of this community-minded, team-based approach. The entire company, along with its employees, take an active role in promoting environmental and humanitarian causes via social media networks. As a result, Whole Foods’ customers value not only the products they sell but the people behind the brand, and in turn, they do what they can to help promote a company with a conscience that puts people ahead of profits.