Starbucks vs. Dunkin' Donuts

With billions in sales annually, coffee industry giants Starbucks and Dunkin' Donuts have demonstrated their ability to push their product in our caffeine-driven society. But when it comes to harnessing the power of the web to cultivate community around their brands, what are these two superstars doing to ensure that they keep and inspire loyalty among their followers, especially in the face of mounting competition between each other as well as increasing threats from newer players such as McDonald’s? Fame Foundry’s agents weigh in below:

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• The Architect

  Starbucks and Dunkin' Donuts’ approaches to creating meaningful community around their brands and extending their companies beyond a typical retail website is as different as their stores. Both websites have menus, nutrition information, online stores, store locators and social links -- the bare necessities for brands of this nature. The similarities end there. Dunkin' Donuts' version of extending itself beyond the walls of its stores is reminiscent of old gimmicks and half-hearted community-building ploys. There's a healthy version of its menu, links to a running site, some promos and a contest, and then we’re done. Dunkin' Donuts provides no opportunity for its fans to be a part of its website in any meaningful way. Starbucks has done better in their attempts. Noteworthy is the idea of improving the company with your ideas -- something that speaks to core fans. If you love the green Starbucks splash stick, then you should know it was developed in this way. The website allows visitors to share ideas, vote on ideas submitted by others and see which ideas have received the strongest response. It promotes community by encouraging visitors to play a part in improving the brand they love through their own opinions and innovations. Second to this, there’s a blog that’s halfway worth subscribing to if you’re an ultra fan. And while it is not exactly groundbreaking, it has a genuine appeal and seems to keep a decent personal touch to it with little of the usual corporate interference on the surface. Introducing new conveniences, products and free offers allows the blog to be something worth subscribing to for core users and brand evangelists. In addition, Starbucks offers a place for those willing to contribute to their causes. It’s not terribly engaging, but having a directory of people bound to stores and allowing for conversation within each store is a worthwhile effort. It needs more work in order to truly establish the store as a gateway to the local community.

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• The Craftsman

  A website should not only be an extension of a retail store, but it should also be the gathering place for your brand's community of followers. It's important to give that community a great experience when they visit your site, and design plays an integral role in that experience. Dunkin' Donuts and Starbucks handle this experience in very different ways, and both leave much to be desired. Let's start with Dunkin' Donuts. It is quite clear that the goal of this site is to push products. The first thing that I notice is the horrible Photoshop work on the home page. It's a collage of poorly photographed and cut out cups, beans and other products. It's obvious that none of the elements ever appeared together naturally. With coffee beans the size of walnuts and cups the size of buckets, the scale is so ridiculous that the whole thing comes off as cheesy and poorly produced. There is a lot of movement and visual stimulation on the home page, including pop-up menus, enlarging images and a hot pink drop-down menu. It seems that at any moment a man wanting to guess my weight or swallow a sword could jump out from behind that burlap sack. These elements are over the top and a detriment to the functionality, as the page takes several seconds to load. The navigation is passable, but there is a lot going on. First you have the main navigation with drop-down menus. Above that you have a secondary navigation that is one of the smallest I have ever seen at only six pixels. I would think that a store finder and franchising information warrants a larger size. And above in the upper right corner there are 4 graphics that appear to be buttons but do nothing when clicked or hovered over, creating confusion. Secondary pages on the site are cleaner, but there are still some alignment and spacing problems, and an overall lack of design consistency makes the site look thrown together. While some pages look pretty good, others look quite bad. On any given page there are several fonts and many colors, causing it to look very busy. Starbucks' website is in stark contrast to the Dunkin' Donuts site. It's clean and minimalist in a way that feels great on the home page, but once you dig into the site, the pages become bland and boring. The home page immediately gives you hierarchy with a large, interactive feature that is simple to navigate. Below that are three areas that funnel traffic with a minimal navigation system. The light background helps the warm, rich imagery pop, creating terrific contrast. Nothing is in your face or obtrusive. It's subtle and functional -- just what you'd expect from a brand like Starbucks. The secondary pages aren't nearly as strong as the home page. The primary and secondary navigation are minimal to the point of being boring. The leading on the navigation and body text is tight and should be expanded. The subtle drop shadow on the top of the canvas area makes that area appear as a frame and does nothing to enhance the page. Columns are narrow, and content feels cramped. There is wasted real estate under a poorly designed search bar which features a "go" button -- none of which feels like what you would expect from Starbucks. There is also a lot of inconsistency from page to page, especially in the way their products and offerings are displayed, which makes the browsing experience feel disjointed. Both sites have work to be done and leave me feeling disappointed. I expect better from these two captains of the coffee industry. While Dunkin' Donuts is over the top with its bright colors and flashy animation, Starbucks doesn't go far enough with its neutral colors and boring framework. Like a cup of coffee that's too strong or too weak, these sites need to find the perfect brew.

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• The Developer

  Anyone who has studied the metrics on their own website knows that getting people past the front page is a big deal, getting them to stay longer is even a bigger deal, and having someone feel that your site is worthwhile enough to come back is the ultimate score. Today's websites are as much about visitors consuming information, collaborating and interacting as a community as they are about selling a product or service.Interestingly, when comparing Dunkin' Donuts to Starbucks, it is clear that both companies have attempted to make their sites into something more than just a reproduction of their retail storefronts. They both have used various methods to try to capitalize on the enthusiasm of their customers. Dunkin' Donuts offers a feature that allows you to create your own donut, while Starbucks has launched a number of social websites that range from promoting specific product lines to advocating social change to soliciting suggestions to make your Starbucks better. Overall, Starbucks does a better job of providing compelling reasons to visit the site. However, both make the perplexing mistake of burying the content rather than bringing it to the forefront. Dunkin' buries these nuggets in favor of button graphics and forces visitors to hunt to find something interesting. Starbucks hides a single text link for each of their social sites below their Flash movie that gets in the way of finding something more useful. Both companies have very active Facebook pages with posts happening every few minutes -- not that you would know this by looking at the front page of their site. What's that you say? The goal is to sell product? Well, I have a question in return: Isn't it necessary to drive traffic to your site in order to sell products online? If there are 4.5 million fans on Starbucks' Facebook page posting every couple of minutes, you do the math. I'll just hold off on returning to these websites until either company gives me a reason to.

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Buyer Beware: Your CARFAX Guide to Choosing a Web Domain Name

After days of brainstorming and hours of searching, you’ve finally found the perfect domain for your business – and it’s even a “dot com.” Win! Before you hit the checkout button, be forewarned: the domain you’re about to purchase may a cesspool of spam and other nasties. And don’t count on your registrar to tell you that in advance. Unlike the purchase of a vehicle, used domains don’t come with a Carfax to tell you its mileage, provide insight into its value and essentially advise how well the previous owner treated his or her property. In fact, you won’t even necessarily be notified that the domain has a previous owner! So, how do you determine whether your domain is pre-owned? And if so, how do you uncover any potential SEO risks? Here’s your “Carfax” guide to buying a web domain name:

Start with WHOIS

When you register a domain for the first time, the information you furnish to the registrar is stored in a database. Except in the case of a private registration, that information is publicly available and accessible using a query called WHOIS. When used, WHOIS returns database information so that the site’s domain name, owner, creation date and expiration date, for example, can be viewed. If you’re purchasing your domain from an auction or directly from another consumer, then your domain was obviously pre-owned. However, if you are utilizing a registrar like GoDaddy or NameCheap, then you will need the WHOIS from domaintools.com to pinpoint the domain’s birth date. Enter your newfound domain into http://whois.domaintools.com WHOIS LOOKUP. If the domain has had one or more previous owners, you will see a Registrar History, NS History (Name Server), IP History and Whois History. Next to Whois History is the domain’s “birthday.” If no Whois or Registrar history is shown, then you are the first person to register this URL. But don’t get your hopes up too fast. Even new, unused domains can carry a shoddy SEO history.

Provide some context with web selfies

In its WaybackMachine, web.archive.org provides website snapshots over time. These selfies can provide contextual understanding of how your website was used as far back as 1996. This is particularly useful for understanding anchor text and backlinks.

New or used, check for backlinks

Backlinks pass link juice to a website, which can positively or negatively affect a site’s SEO metrics including PageRank (PR), Domain Authority (DA) and Trust Flow. Even domains without a birthday may have inadvertently acquired links. This is particularly common if a website’s name is close to the spelling of another more popular site. So with each domain purchase, you may be inheriting a blank slate, a goldmine or a deathtrap. As a starting place, OpenSiteExplorer.com or BulkDaChecker.com will provide a quick DA check. DA is Moz’s “best prediction for how a website will perform in search engine rankings.” Many elements, including the domain’s age and its backlinks, are factored into determining DA. And, the higher the DA the more likely you will rank highly in Google SERP. A DA of 1 (out of 100) usually suggests a site has done no link building. However, the only way to be certain is to investigate further with MajesticSEO.com (in both Fresh and Historic Indexes) or ahrefs.com – both websites offer free and paid subscription options. At first glance, the information can be overwhelming.  So, here are the tabs/pages you need to explore:

Anchor Text

The purpose of anchor text is to give readers clues about a link’s content. When a site has been spammed or intentionally implemented Black Hat SEO, the anchor text is usually a dead giveaway. Irrelevant anchors If the domain you’re interested in purchasing is cell-phone-provider-online.com, for example, “Versace shoes” anchor text does not make sense. If you happen to purchase this domain, you’ll want to disavow or manually request removal of these links. Poker, porn, payday loan or prescription anchors Usually bad company does not come alone – if you see one Viagra or Online Poker anchor text, you’ll see another. Also watch for unexpected women’s names like Lucinda and Lolita; this typically indicates pornography backlinks. Non-English anchors Unless the site previously targeted non-English-speaking customers, you should not see any foreign anchor text. Repetition of exact-match anchor When a site acquires links naturally, it is rare to find repetition of the same anchor text over multiple sites.  For example, if you sell desk chairs, one website may link to you from their content using your domain name, another will use “office chairs,” and a third may lead in customers with the word “website.”  If the occurrence of a single anchor text over multiple sites stands out to you as appearing unnatural, then it likely is – and this may have been the result of old-school link building tactics that are now being penalized.

Referring Domains

A referring domain is a site that links to your domain. On both MajesticSEO and ahrefs.com, referring domains are sorted in order by number of links for your convenience. Unnatural distribution of links As a general rule of thumb: if greater than 50 percent of your links come from less than 10 percent of your referring domains, then this is a red flag. As an example, let’s say you have 5,000 total links. Of that 5,000, 3,000 come from a single domain, another 1,000 are from a second domain followed by one, two and three links from a series of other domains. This concentration of links from one or two domains may indicate the presence of a link network or site-wide links – two things that will position you for Google penalties. Foreign top-level domains (TLD) When in high volume, foreign TLDs like .ru, .br, and .fr will point to spam. You will likely want to disavow these domains.

Follow-to-nofollow ratio

A quick check of the follow-to-nofollow ratio (available from MajesticSEO and ahrefs dashboards) will help identify if your site has accumulated comment, forum or user-generated profile spam. A link portfolio of more than 50% nofollow links is worth additional investigation. In such a case, dig deeper into the actual nofollow links to determine their origin.

Check for Google penalty indicators

SEMRush is a favorite tool among many Internet marketers. It’s known primarily for its support of keyword research. However, with a little deductive reasoning, you can use those same tools to identify if a site has been penalized. Here are the dates you’ll need from the exercises above: From WHOIS:

• Use domain birthday (creation) as your starting point
• Note dates where there were changes in domain ownership

From the WaybackMachine:

• Note any redesigns or periods of maintenance

From Moz:

• Note dates of major Google algorithm changes

From the SEMRush.com home page, enter your domain. In the traffic viewer, select “2 years.” A normal traffic pattern for a website will appear similar to sine wave with natural dips for seasonality and having an upward-and-to-the-right trend. If your two-year view does not show enough data to see this, expand to “All Time.” Dips in organic traffic are expected when a site is down over along period for maintenance, for redesign or for change in ownership. If in addition to these natural changes you still a significant drop in organic traffic, Google may have penalized the site. And while there is no way to confirm the penalty without access to the site’s original Webmaster Tools, traffic patterns have historically proven the best litmus test – rapgenius.com is a recent example.

Is the website safe?

Worst than penalties is malicious content. A site marked for hosting malware will have been blacklisted by search engines, Internet browsers and the like – and is therefore not a domain you should invest in. Use Google’s Safe Browsing to determine if your future domain has been sited for hosting malware in the last 90 days. To inspect, replace yahoo.com in the link below with your domain. http://www.google.com/safebrowsing/diagnostic?site=yahoo.com If you decide to take on a site with a soiled SEO history, get ready for many rounds of research, link removal requests and inclusion requests. Based on your findings, you’ll have to determine if it’s worth it. If it’s the domain of a lifetime, then maybe it is.  But if not, there are many more domains out there, and with a little bit of time, you can find the right one for you.

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