Goodbye, Marketing. Hello, Trustcasting.

You hate marketing. So do we. The truth is that marketing has earned its bad reputation with every unfulfilled promise, every misleading claim and every disingenuous tagline it broadcasts to the world. Marketing’s presence is inescapable. Its attitude is one of disrespect, demanding our time and participation on its own terms. Its conversations are one-way and its relationships are self-serving. Its terminology is that of deception — slick, glossy, flash, spin. Its influence on our culture is subversive, promoting the shallow and the artificial. Its methods are rooted in laziness, always chasing the most gain through the least amount of effort. In a world ruled by marketing, loyalty is a commodity to be bought, not earned. The race comes down to who can spend the most, talk the loudest and be heard above the din of the competition. The day has come when marketing is no longer an immovable force standing between companies and their customers.Fortunately, the day has come when marketing is no longer an immovable force standing between companies and their customers. The methods of communication have been revolutionized, creating unlimited channels for conversations not only between one person and another but between people and business. Almost simultaneously, economic uncertainty has created a generation of discerning consumers that are no longer willing to passively absorb the web of lies concocted by marketing’s spin doctors. Together, these two major shifts have rendered the old systems of mass marketing ineffectual. It’s time to eradicate this insidious affliction from our culture. In the Trust Manifesto, we established that “In a marketplace founded by, built by and existing for the people, trust is the only fundamental currency.” If the new currency of business is trust, the new way to grow business is trustcasting. What is trustcasting? Simply put, it is the ongoing process of building and maintaining trust between a business and its customers. Following the first and most important principle outlined in the Trust Manifesto, trustcasting holds as its mantra that any and all resources dedicated to the promotion of business must directly or indirectly be founded in trust. Trustcasting approaches customers as people, not numbers. For those ingrained in the old practices of mass marketing, this represents a daunting ideological shift. The task of earning and keeping trust cannot be reduced to statistics or demographic segments. If the new currency of business is trust, the new way to grow business is trustcasting.As the world of business returns to operating at the human level, the crutches of marketing are stripped away. You can no longer gloss over serious issues with pretty ads; you can’t mask mediocrity with perfectly scripted commercials. In trustcasting, everything is centered around developing an authentic and reciprocal relationship between company and customer, a process for which no shortcuts exist. Trustcasting requires that you get to know your customers on a personal level and engage them in two-way conversation. Communication must be conducted in human terms and show human qualities — sincerity, candor, even humility. The quality of the interaction should demonstrate that you not only value their time and attention but have their best interests at heart. In all things, respect for the customer is paramount. Trustcasting recognizes that word-of-mouth is no longer a by-product of marketing but the primary medium by which today's customers are won. Therefore, rather than pouring untold sums into advertising, the real investment is made in the quality of the product or service. Listen to your customers and reevaluate what you have to offer. Strive to deliver a message they want to believe in, a product they want to own and a culture they not only want to be a part of but are driven to convince others to join as well. While the methods of communication employed by trustcasting agents may be revolutionary, the practices and principles of trustcasting are not. They are rooted in and based upon a timeless, proven approach to business development — the way business was done before marketing intervened in the relationship between companies and customers. When it comes to earning and keeping trust, there is no substitute for hard work, honest communication and real value. The time to begin trustcasting is now. Seek out an agency that is engaged in bona fide trustcasting practices, and launch yourself ahead of your competitors who are stuck in the old ways of marketing. At first glance, the new rules for doing business might seem formidable. In truth, trustcasting demands much more from companies than marketing. However, the payoff for the additional investment in time and resources required is getting and keeping the best kind of customers — true, dedicated fans that identify themselves with and become evangelists for your brand.

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The Myth of Multitasking

Everything in our get-it-done yesterday culture seems to demand a mastery of multitasking. In the age of the smartphone, you’re never without access to a phone, e-mail, social media networks and news headlines. At any given moment, you might have half a dozen or more windows open on your computer competing for your time and attention. A few minutes waiting at a red light becomes an opportunity to check voicemail and return a missed call from a client while simultaneously reviewing the agenda for your next meeting.

But no matter how much you think being able to maintain a constant juggling act of tasks is going to help you get ahead, in truth, it might very well be what’s holding you back.

Success is not about how many things you can do at once; it's about consistently turning out your best quality work as efficiently as possible. In fact, multitasking is actually a very inefficient time management strategy that can seriously compromise your performance.

Why?

Although our society might be wired for multitasking, our brains are not.

Although our society might be wired for multitasking, our brains are not. Trying to work on several things at once compromises your brain's ability to function at maximum capacity. Each time you shift your focus from one task to another, you risk losing information from your short-term memory. In the end, you might end up putting in more hours, not less, and producing lower quality work.

Multitasking is fine for simple, low-brain-power chores like checking your e-mail while waiting in line at the grocery store or walking the dog while talking to your mother on the phone. But for complex work-related duties, you should be focused squarely on the task at-hand, not trying to perform a mental balancing act at all times.

If you really want to boost your productivity, start by organizing your day into blocks of time where you focus on accomplishing one specific job from beginning to end.

Learn to excel at single-tasking and get more done in less time.

If you are working on projects that span more than one day, break them into clearly defined phases and set milestones for yourself. Each time you set one project aside and move on to the next, take just a minute to leave yourself a brief note about where you left off and what your next step should be. This will help jog your memory the next time you resume work on that job, and you can get rolling right away.

By learning to excel at single-tasking, you'll reap very real rewards: getting more done in less time, with quality and attention to detail that speaks for itself.

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