Attention! 7 Emails That Break Through to Customers

It’s the most daunting challenge facing any email marketer: how do you make sure your message gets noticed among the flood of emails your customers are inundated with every day?

The answer is certainly not to bombard them with a daily barrage of communication in hopes that the odds of probability will work in your favor.

Instead, you must get strategic. When you send an email to your customers, make it count. Be creative. Be thoughtful. Be inventive. Be different.

Here are seven types of emails that are guaranteed to make your customers take notice:

The Name-Dropper

Hitch your wagon to the brightest star around. Namely, if you’ve got a hot brand or a hot commodity sitting on your shelves, make sure your customers know it’s there.

Everyone knows that J.Crew sells polo shirts, suits and khaki pants. What probably doesn’t spring to mind when you hear the name J. Crew is accessories for high-tech gadgets.

However this email promoting their exclusive line of the ultra-trendy DODO brand cases will certainly catch the eye of their iPad-toting customers.

The Deep Cuts

What products or services do you offer that many of your customers might not be aware of?

In the case of Bed, Bath & Beyond, the “Beyond” apparently includes bed and bath accessories for pets. Who knew?

Showcasing your lesser-known but highly desirable lines is a great way to get your customers to look at your brand again with fresh eyes.

The Ultra-Utilitarian

Even in today’s age of information overload, a really good tip or a truly valuable piece of wisdom is still a rarity that won’t go unnoticed or unappreciated.

Make over your bathroom for under $100? What budget-conscious homeowner wouldn’t find those suggestion ultra-useful?

Think about the ideas and insights that you – as an expert in your field – have that your customers would value. Choose one and shape it into a concise, powerful email. Hit send.

The Attainable Fantasy

Emails like these look like a page torn from a magazine. Rather than just offering a laundry list of new products, they present an enticing example of how all of those products can be used together in the real world, whether it’s to create a fresh new outfit to wear to the office or a perfectly coordinated summer party worthy of Martha Stewart herself.

The Heartstring-Tugger

Another email about clothes? Ho hum.

An email about adopting homeless animals? Now that’s how you get attention.

Find a cause that’s near and dear to the hearts of those that belong to your tribe. Form a partnership and create events together that drive customers into your store, whether you collect used books for a literacy program, let customers donate their used jeans in exchange for a discount or give a percentage of your sales for the day to a local food bank.

The Exclusive Invitation

No one wants to feel like they’re missing out on something special. Offer a one-time discount, a special boutique or a private event exclusive to your email list, and they won’t be able to resist at least taking a peek to see what it’s all about.

The Personal Touch

Marketing emails tend to be inherently impersonal by nature. No one’s kidding themselves that your message isn’t being broadcast to hundreds or thousands of other addresses.

But if you can find the opportunity to develop a more personalized email – whether in the form of tailored product recommendations, a customer service outreach or even a birthday greeting – by all means, do it. It may require a bit more engineering to execute, but the impact is well worth the investment.

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Best of Charlotte Website Design

The fundamentals of good website design are simple and universal: Provide a clean, uncluttered interface that is intuitive for the end user and that works seamlessly with meaningful content to offer an engaging and memorable experience. In reality, however, these seemingly basic principles are all too often overlooked in the development process. Below are five sites from Charlotte, North Carolina, that exemplify what can be achieved when these fundamentals are successfully defended and put into practice. These sites are proof that great design is not the domain solely of corporate giants and glamorous consumer brands but can be attained by companies of all sizes, in all industries and with any budget.

 

Elevation Church

This site offers a clean design that does a good job of providing funnels that quickly direct the user to key areas within the site. Nice features include rotating graphics (that aren't Flash-based, for the record) and a hidden video element that only appears if you are interested. In addition, they have successfully integrated various microsites that handle a live broadcast feature, blog and fundraising campaign. Also noteworthy are the ways in which the site allows those who opt to view the service online opportunities to participate in a traditional churchgoing experience. These include the “connection card” feature that allows users to submit contact information and comments, a function for taking notes on the sermon and a donation module for making a weekly offering online.

 

Leroy Springs

This elegant design captures the spirit of Leroy Springs, a company that has long been known for providing high quality recreation programs and services in the Carolinas. The site is well-organized, and the front page gives the user direct access to information about the company’s many recreational facilities. The attention to detail here is evident right down to the icons. Flash slideshows in each major content area provide an engaging overview of features and service offerings. While the banners could have been created without Flash, the site does allow the user to navigate without the the plug-in, and they provide alerts that something is broken instead of just letting it fail silently.

 

Arts and Science Council

Serving the primary purpose of conveying information about grants, programs, education and more, this site successfully organizes a vast array of details into a format that is manageable and easy to navigate. The detailed footer provides a secondary navigation system that backs up the main navigation if javascript is disabled. The front page is fresh, with a light background that puts the content center stage and bright colors that create an energetic feel. The footer on this page very cleverly and neatly displays a laundry list of corporate partners without creating a cluttered hodgepodge of logos that detracts from the main focus.

 

Noda Arts District

This is an excellent site that effectively captures the flavor of a very eclectic Charlotte neighborhood. Its core purpose is to promote all interests of the community — an objective that it serves well with content that is accurate, up-to-date and relevant. Although I personally am not an advocate of Flash navigation, the developers have also wisely provided a completely functional menu so that those who can’t or don’t use Flash would never know that it was missing.

 

Discovery Place

This is a high-energy site for a high-energy place. Bold blue hues create a dramatic effect and make the banner area highlighting the museum’s main attractions pop. The site uses Flash very well, but it would be advisable to provide an alternative image for the facility map in the event that the plug-in isn't available. The site footer is a nice touch that serves as alternative navigation so the user doesn't have to scroll back to the top in order to continue browsing.

 

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