Worth a Million Words: How to Boost Your Blog with Great Video Content

So your company blog is perking right along. You’ve nailed the voice, tapped into a steady stream of ideas and inspiration and settled into a good rhythm of posting and extending your content through your various social media networks.

From here out, maintaining your momentum is as easy as lather, rinse, repeat, right? Au contraire. Now that you’ve mastered the basics, it’s time to shake things up and take on a new challenge: video content.

Why video? In today’s digital age, your followers’ brains are programmed to crave constant excitement and stimulation. Video content can engage them in different ways and offer a much more interactive experience that your standard text-based post.

Not convinced? Check out Wine Library TV, the video blog that helped Fame Foundry friend Gary Vaynerchuk skyrocket to success. On this vlog, Gary reviews wines:

It’s a straightforward concept, and he could just as easily write up his reviews as deliver them via video. But you can get stuffy, formal, written wine reviews just about anywhere. That wouldn’t be special. What makes Wine Library TV a destination point for his many thousands of loyal fans is seeing Gary V on camera in all his larger-than-life, in-your-face, uncorked, ad-lib glory.

Because video by its very nature is a more engaging medium, video-based content is also much more likely to be shared by your readers via social media. Furthermore, multimedia content gets huge points with Google. In fact, keyword searches on Google often include video posts in at least one of the top five results, making your keyword-enriched video much more visible to Web surfers.

If you’ve never made a video before, the process can seem intimidating in its unfamiliarity. However, if you can master just three key elements – content, production and optimization – in no time, you’ll be publishing great video content that will take your blog to the next level.

Conquering video content

Content is king, so there’s no reason to tackle the technical aspects of producing a video for your blog until you’ve ironed out your video content strategy.

Don’t just produce a video for video’s sake. Your videos should be a natural evolution of your blog’s content that are highly relevant to your target audience.

As with any type of content that you’d publish to your blog, the number one rule is to provide value. Whether it comes in the form of information, entertainment or both, value is the one and only reason why someone will invest their time in watching your video and pass it along to others as well.

That being said, the medium opens the door to all types of fun, engaging, creative content that simply wouldn’t pack the same punch in written format. While the possibilities are nearly limitless, here are a just few basic ideas to get you started:

Reviews

As you can see from the Gary Vaynerchuk example, video is a great medium for delivering product reviews because your words seem more authentic when your audience can watch you manipulate the item and can witness your natural reactions.

Let’s say you own an athletic goods store. The next time Nike releases the latest version of one of its running shoes, give us a video review that demonstrates what’s new about that model and how it performs in action.

Tutorials

What’s a more effective way to teach your customers how to use your products: by explaining it through words in painstaking detail or by capturing your demonstration on camera?

On their blog, Brooklyn Kitchen publishes instructional videos that run the gamut from shucking oysters to cleaning a blade grinder to sabering a bottle of champagne.

These are the types of unique how-tos you can only get from a passionate group of foodies, and their readers place a high value on this level expertise.

Ask the expert

Speaking of expertise, get your customers in on the act by having them submit questions (whether by video, social media or good old-fashioned email) that you can answer on-camera as a voice of authority on the subject.

Series

When it comes to any kind of blog content, series are great because they automatically create anticipation for the next entry and give your followers incentive to come back time after time.

Let’s say you run a yoga studio. You could produce a series of video posts, each of which takes a specific pose and breaks it down in detail, demonstrating the proper form and the muscle groups that should be engaged when executed correctly.

Crowdsourced content

Are you camera shy? Then why not leave the work of creating your video posts up to your customers? YouTube is nothing if not a testament to how much we love to see ourselves on camera.

Challenge your customers to send in a video showing the creative ways they use your products. Or ask them to submit their own video reviews, which carry the added benefit of being great word-of-mouth marketing for your company.

Polishing the production

While it’s important for your videos to look professional, you don’t need the resources of a big-budget Hollywood blockbuster to produce great content for your blog. With a little practice, you can master the fundamentals of shooting, editing and publishing high-quality video content that will engage your followers.

Recording

There’s no need to break the bank, but do shoot in HD if you can. These days, the price difference between HD and non-HD cameras is minimal, and the improvement in quality is substantial.

The most important factor in recording, however, is stability. Use a tripod – whether real or improvised – to avoid the dreaded, motion-sickness-inducing Blair-Witch-Project shaky camera effect.

To avoid jarring transitions, don’t try to pan the camera to follow the action. Instead, film in one spot, move the camera, then film in that spot, and weave these scenes together later during the editing process.

If your video involves demonstrating something on your computer, use screen capture software such as HyperCam or CamStudio to yield the best quality end result.

Lighting and blocking

Natural lighting is always best, but even if you need to use artificial light, make sure that you’re not under- or over-lit.

If you wear glasses, remove them during the shoot, as reflection on the lenses will be distracting.

Before you dive in to filming, do a couple of quick test shots to make sure you’ve got it right before you waste a great take only to discover that your face is obscured in shadow or the top of your head is cut off.

Sound

The quality of sound in your video can make or break the viewer experience. If your voice is muffled or there’s too much background noise, your viewer will quickly get frustrated and move on.

A microphone is the easiest way to make sure that you can be heard clearly and distinctly. You don't have to use the latest greatest, but get something that will allow you to keep the mic close to you. Some people use a lapel mic, while others prefer shotgun mics and others use inexpensive mics that can be purchased at just about any department store. It's really up to you and your budget, but any mic is better than none at all.

Setting

Find somewhere to record your video that’s quiet and offers minimal background noise. And don’t forget to silence all of your various devices. A ringing phone or an email alert will ruin a great shot.

If possible, film your video against a solid backdrop to minimize visual distractions. You don’t want viewers to miss out on great information because they’re checking out all the knick-knacks on your desk and your walls.

Intro

Don’t risk tripping your viewers’ itchy browser-closing finger with a long, rambling introduction. Just tell us who you are and what your website is, then dive right into the substance of your video.

Editing

Your computer probably came with some basic editing software, so use that until your level of production savvy demands more sophisticated tools.

Keep in mind that it’s okay to leave good stuff on the cutting room floor. Inevitably, you’ll record more video than you use. You focus should be on capturing the essence of your story in about two to four minutes – the time-tested sweet spot for web video.

Publishing

To save bandwidth on your website, it’s best to upload your video to a sharing site like YouTube or Vimeo and then simply embed the video in your blog post from there.

This approach also has the added benefit of making your videos available to anyone who might be specifically searching one of these channels for content related to that subject matter.

For more great production tips, here a video from a blog owner who shares a few of the lessons he’s learned along the way:

Optimizing your videos

Just as with textual content, videos can be optimized for search engines through the use of keywords.

Choose a either a single keyword or keyword phrase to focus on, and incorporate this keyword in the title of your video, the URL, the tags and the text of the post where your video will live.

Google gives even more weight to text/video combos, so be sure to include your target keyword in text both before and after the video. For instance, start your post with a brief paragraph introducing your video, then embed the video and include a full transcript below, which coincidentally is also tremendously helpful for those who may have found your post but cannot view your video due to issues such as office firewalls.

Make sure as well to create a dedicated YouTube account for your blog that is linked to your website, and when you upload your video, use the same keywords in the title, description and tags that you used on your blog post.

Once you’ve published your video post, link to it and share it with your social media followers just as you would with your written posts.

By boldly venturing into the world of video content, you can help your blog rise above the competition and create a deeper level of engagement with your fans and followers. Over time, you’ll see the results of greater exposure and know that your learning curve and hard work have paid off.

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Five Often-Overlooked Opportunities to Build Trust with Online Shoppers

Just because the online shopping experience precludes you from cultivating personal, face-to-face relationships with your customers, it doesn’t mean that trust is absent from the equation. In fact, just the opposite is true. Because you don’t have the advantage of engaging with your customers in person, it’s critical that you examine each aspect of your e-commerce process to ensure that you are building and reinforcing trust at every step of the way. Here are five commonly overlooked opportunities to earn the trust of online shoppers:

Transparency

From the time a customer lands on your site until the time their order reaches their doorstep, transparency is key. It’s important to ensure that you address and eliminate all potential concerns upfront. Before your customers even reach checkout, they should know how quickly their order will be processed as well as the range of available shipping options and costs. Give your customers added assurance by providing delivery timetables that are as specific as possible without compromising accuracy. For example, you might guarantee that all orders placed Monday through Friday before noon eastern time will be shipped the next business day, as long as you know that you can live up to this promise without fail. This type of information is mission-critical to shoppers who are making a time-sensitive purchase such as a birthday gift or an outfit for a special occasion. If possible, after an order has been placed, send a follow-up e-mail confirming that the shipment is on its way, and include a tracking number, too. The fewer question marks that arise between the time your customer completes their purchase and the time it arrives in their hands, the more trust you’ll build.

Packaging

When your package lands in your customers’ hands, does it give the impression that someone has taken care to make them feel they are receiving something special that has been handled and shipped with care? Or does it create the feeling that someone in a warehouse grabbed a few things off the shelf, stuck them in a plastic bag and sent them on their way, with no thought about or regard for the recipient on the other end? The quality of packaging can have a great impact on the perception of the quality not only of the product inside but of the overall buying experience. As a result, you shouldn’t think of the cost of packaging as an expense; you should approach it as an investment in earning the trust of your customers. It’s important to go the extra mile to make sure you present your products in a way that protects and enhances the value of your brand. Grove is a great example of a company that has perfected the art and science of packaging. Each handmade bamboo iPhone 4 case, which can be custom-engraved with the customer’s design of choice, arrives encased in a bamboo frame, which is actually created as a byproduct of the production process. This ingenious idea embodies everything the brand stands for – sustainability, quality, craftsmanship and authenticity – while presenting the case itself as a unique work of art.

Follow-up

The process of building trust with online shoppers doesn’t have to end when your package arrives at their doorstep. A follow-up e-mail asking them to rate your products or provide feedback on their buying experience is a simple act of consideration that conveys your genuine concern for their happiness. Netflix frequently sends subscribers e-mails asking them to rate the audio and picture quality of a movie they recently watched or to evaluate their satisfaction with the service they received when they contacted Netflix phone support.

While Netflix undoubtedly cares about measuring the quality of their services, they are also seeking to build and maintain the trust of their customers by demonstrating their commitment to delivering a great experience every time.

Returns

A generous return policy is priceless when it comes to winning the trust of online shoppers. As commonplace as the act of buying products on the Web has become, there is always still a lingering hint of uncertainty that resides with customers because they cannot see, hold and judge an item for themselves before committing to the purchase and paying the associated shipping costs. However, reassuring them that if their item arrives and is not what they expected, they can return it without question and – even better – with free shipping, shows that you are fully dedicated to ensuring their satisfaction. Not only will you build trust but you’ll also give them an added boost of buying confidence that will keep them coming back again and again. Additionally, make sure that your return policies take into consideration what happens when things don’t go exactly according to plan. If you miss your promised delivery date, don’t add insult to injury by creating headaches for a disappointed customer. Instead, win back their trust by expressing your sincere apologies and graciously offering to credit back the original shipping fees and cover the cost of return shipping.

The human touch

Sure, it's okay to automate your e-commerce processes – charging a credit card, sending order confirmation e-mails, scheduling shipments and generating tracking numbers. But throughout every step of the transaction, you must also offer your customers the safety net of being able to talk to a real person. Not only should your customer service number be available, but it should be obvious and omnipresent so that shoppers don’t have to hunt it down. While it’s tempting to bury those digits because the cost of maintaining customer service staff can cut into your profit margins, you must remember that even in today’s Digital Age, nothing builds trust quite like genuine human contact. If you’re not readily accessible to your customers, you’re running the risk of losing their business to someone who is. E-mail and online contact forms are fine options, but they shouldn’t be the only options. Keep building trust and head off the temptation to give up and go elsewhere by making sure your customers can easily make the leap from virtual interaction to personal interaction. In an age when consumers have the luxury of almost unlimited options, you can’t afford to roll the dice with your customers’ trust. Establishing clear, straightforward expectations, demonstrating care and concern for your customers’ satisfaction, following through on your promises and being readily accessible and responsive goes a long way in transforming a casual online shopper into a repeat buyer and a loyal evangelist for your brand.

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