Attention! Five Techniques for Creating Ads that Engage

"Half my advertising is wasted. I just don't know which half." This was the lament of 19th-century retail pioneer John Wanamaker. If you can relate, then take heart because you're in good company. Wanamaker is considered by many to be the father of modern advertising. Fast-forward more than 100 years to our modern digital era. We now have ability to measure consumer activities and ad engagement at a level of granularity that would make Wanamaker drop a lot of those "wasted" advertising dollars. But if we're honest, many of us will admit that in spite of the powerful analytics tools at our disposal, measuring ad engagement is still a bit of an art. Fortunately, there's another side to Wanamaker's story – and ours. He made up for his lack of metrics by investing in creativity and hiring the now legendary John Emory Powers to write ads for his stores as the first ever full-time copywriter. And Powers delivered, doubling Wanamaker's sales from $4 million to $8 million in just a few years – a few 1880s years. Dollars have always been the best kind of metric, right? So find encouragement in the stories of Wanamaker and Powers. Just as the search for better advertising analytics continues today, so does the reality that really creative, wonderfully executed ads still impact brand growth and sales. Here are five techniques for approaching advertising in a way that will engage your customers and increase your sales:

1. Get their attention.

When asked the secret to advertising, John Powers famously said, "The first thing one must do to succeed in advertising is to have the attention of the reader. That means to be interesting." Well said, John. The art of getting readers’ (or viewers’) attention begins with understanding them – what they like, what keeps them up at night, what motivates them to act, etc. While gaining such audience insights sounds like the stuff of psychics – or at least large ad firms with big analytics budgets – in actuality, we all have everything we need to get attention built right into our brains. It's human nature. We know exactly how to get the attention of other people in our lives: a romantic interest, a child, a coworker, a family member, a friend. We don't use the same tactics in every relationship but instead match our approach to the nature of the connection and what we know or intuit about that individual. I can vouch for these intuitive analytics from my own experience in the early days of dating my wife. The first time she laughed at one of my very nerdy jokes, I knew that more were sure to follow. Similarly, a parent's voice often changes in tone when addressing a misbehaving child. A friend knows just the right way to start a conversation when asking for a big favor. We just know how to get people in our lives to listen. Now consider your best customers. What characteristics define them as a group? What kind of values draw them to your brand? The answers to these and similar questions will help you identify what types of headlines, images and ideas will get their attention.

2. Tell a story.

Storytelling was the primary method of Powers. He didn't just say a product was great; he explained why it was great in credible terms that the reader could understand and embrace. Consider this ad he wrote for Murphy Varnish Company: Photo courtesy of Wikipedia. Skillfully told stories are timeless and make for great advertising because they get past our suspicion that we're being sold something. They communicate brand messages in human terms that viewers can relate to. So whether you're writing copy for a Google AdWords campaign, a full-page spread in a magazine, a banner ad or a TV spot, look for an opportunity to tell a story. Ram tapped into this power of story with its recent and very popular Super Bowl ad "God Made a Farmer." The ad very acutely associates the truck brand with the toughness and tenacity of the American farmer.

3. Create a content experience.

Great advertising does more than just tell us something about a product; it delivers a brand experience that will stick with us much longer than facts and features. Connecting ads with content is nothing new. Sponsored radio programs, advertorials in newspapers and product placements on TV shows have been around since the early days of those media. Now, interactive advertising, both online and mobile, is taking advertising content experiences to new levels by utilizing technologies never before available. It should come as no surprise, then, that digital publishing organizations are pioneering this content-driven ad future. Say Media's AdFrames placements let brands create experiences without the viewer having to leave their current web page. To promote its Mad Men collection, Banana Republic used this AdFrames approach to deliver a micro-magazine experience, complete with video about the collection and miniature articles about Mad Men style, all with the click of a sidebar ad. Screenshots courtesy of Say Media and Banana Republic.

4. Be relevant.

By tapping into a trend that's already popular, you can capitalize on people's interest in the topic to get eyes on your ad. But don't just regurgitate what others are doing. Add your own twist to bring something new to the conversation. Tide leveraged the meteoric popularity of Betty White and the trend of placing the lovable actress in slightly sassy situations to promote, quite cleverly, the detergent's ability to "Break the Rules of White." By tying in other pop-culture trends, like giving a nod to popular reality series Jersey Shore, Tide created the ultimate pop-culture mashup that positions the decades old brand as still relevant to new, younger audiences.

5. Be smart.

There's a common maxim today that says marketing content should be simplified to an eighth-grade level. But while your choice of words should always be accessible to the widest possible audience, the core idea of your ad should never be dumbed down. You can communicate clearly without underestimating the intelligence of your audience. Brilliant ads are loved because they are brilliant. They leave us wondering, "Why didn't I think of that?" I had a such an experience recently. My city is filled with billboards for a colon screening campaign. The campaign brings some positive, even light-hearted vibes to the often uncomfortable topic of colon screenings. The logo for the "Love Your Colon" campaign very simply and very smartly flips the heart symbol to resemble, well, you know...

---

Remarketing: A Second Chance at Love

Consider this bit of classic situation comedy:

Guy meets girl at a laundromat.

Girl gives guy her number.

Guy accidentally washes the receipt she wrote it on.

All hope of love is lost.

The poor schlep. If only he had a second chance, right?

Fortunately for him, we’re all familiar enough with TV tropes to know that their story doesn’t end there. Fate will intercede to bring them together again, and all will be well.

Fortunately for you, the story of you and your prospective customers can have a similar happy ending.

In many ways, marketing is like dating. There’s an initial introduction, followed by a period of wooing to secure their digits (or email address or mailing address or Facebook “like,” as the case may be). Every step – and every hour and every dollar spent – along the way in nurturing that relationship is designed to keep things moving through the proverbial funnel to greater levels of commitment until you arrive at a proposal (call to action) and the resulting commitment (conversion).

But what if, in spite of your best efforts to get your customer to the alter (the checkout or contact form), they lose interest, forget you exist (ouch!) or, worst of all, go AWOL before clicking “submit”? Like the guy in the laundromat, you need a second chance.

Enter remarketing – the fairy godmother of sales.

Reunited and it feels so good

As we’ve covered previously, there are plenty of things you can do both to optimize your chances of converting a new customer and to minimize the odds that a shopper will walk away from their cart mid-session.

Inevitably though, despite your best efforts, some prospective buyers will simply fall through the cracks. They might decide they need more time to consider their purchase, or they might be pulled away from the computer by one of the many distractions of daily life. Whatever the reason, unlike our friend in the laundromat, you don’t have to rely on fate to reunite you. You have more than a damp blank receipt in your pocket; you have the ability to deploy remarketing.

In principle, remarketing is not rocket science. It’s exactly what it sounds like: reaching out once again to someone who has already responded to earlier marketing efforts and engaged with your brand on some level. Essentially, it’s preaching to the converted – or nearly converted – if you will.

More specifically, remarketing uses information collected about a visitor’s activity on your site (e.g., viewing a product page, adding a product to their shopping cart, etc.) to put your brand and your products in front of them again via a highly targeted follow-up message that’s customized based upon parameters relating to the actions they took while on your site.

Typically, this follow-up is executed in one of two ways: either by pushing ads for your products out to other sites they visit as they continue browsing or by sending an email message directly to them if their contact information is available to you. These ads and emails typically feature tailored messages and images designed specifically to re-engage the prospect in the action they previously abandoned based on information collected about their browsing activity.

The nitty gritty

How on earth does this work?

What’s happening behind the scenes is that a code snippet provided by your analytics resource of choice (e.g., Google AdWords) is embedded into the source code of strategically selected pages of your site.

This code then places a cookie into the browsers of those who visit such a page on your site, assigning specific information about their visit. These cookied visitors are skimmed off into a new “audience” within your analytics and sent customized ads over advertising networks known as Demand Side Platforms (DSPs). Google AdWords is the probably the best known DSP, but there are a host of others out there, many of which claim to specialize in remarketing. Alternately, recipients of remarketing may instead receive automated, custom-tailored emails if that visitor has previously provided their contact information to you.

The proof is in the ebelskiver

Let’s consider an example that’s close to home (pun intended). My wife recently visited the Williams-Sonoma website in search of a special pan required to make her latest obsession: tiny filled pancakes known as ebelskivers.

She located the tart-maker on the site but did not select the option to “Add to Basket.” Within a few hours, she received the following email (because she had registered to receive updates from the company previously, they already had her email address on file):

The “Buy Now” button embedded within this message took her directly back to the page for the product, just one convenient click away from purchase.

“Hello, Clarice.”

One word of caution: as with any marketing strategy, you must always implement this tactic in ways that show respect for your customers and reinforce – rather than undermine – the trust they have in your company and your brand.

Overly eager DSPs will promise to make it rain, but there’s a fine line between a gentle reminder and creepy stalking – or “cookie bombing”.

A retargeted ad that reminds a visitor that they have items remaining in their shopping cart is a courteous customer service gesture. Bombarding them with the same ad for days or weeks will come off as a much more self-serving ploy that’s likely to cost you not only the potential sale that’s currently on the table but any future business from that customer as well.

---