Death by Liking

What if you create a good product that everyone likes? What if you keep feeding the demand by making more and more of that product? What if you maintain this endless rinse-and-repeat cycle with what you know works? What if you never stray from the safety of the familiar? How could you not be successful?

Blockbuster brands

Simple math will tell you that you will be successful for awhile – years, even – if enough people like your brand. Therein lies the problem: people like your brand. They choose your product when it's convenient for them. They tolerate it in the absence of a more appealing option. But what happens when you hit a bump in the road? What happens when a new competitor arrives on the scene? What happens when they realize they can live without you? Let's ask Blockbuster, shall we? For years, it was smooth sailing for Blockbuster. At the height of their success, there was a store on practically every street corner. People went there as a course of habit. Going to Blockbuster to rent a movie became as deeply ingrained in our routines as going to the grocery store or the dry cleaner. And it was good to be Blockbuster. That is, until Netflix happened. Suddenly, the idea of driving to a store and paying $4 to rent a movie for a few days didn't seem like such a nice convenience. Driving it back to the store according to Blockbuster's timetable wasn't so tolerable. People discovered they didn't like Blockbuster quite as much as they thought they did. One by one, the once ubiquitous blue and yellow signs started disappearing. No one cheered their departure. And no one felt the sting of their absence.

Apple brands

What if you create a product that some people love? What if those people tell everyone who will listen how great your product is? What if they are willing to seek out your product even when they have to pay more or drive farther to get it? What if they still choose your brand even when someone else comes along with an alternative that is cheaper, newer and flashier? The flip side of that coin is that there will be people who hate you. They'll align themselves with other people who share their hatred. Hating you will become their rallying cry. How do you survive when you've polarized the market? Ask McDonald's. Ask Starbucks. Ask Apple. Hardly anyone is just lukewarm about their fast food preference. For everyone who must have a regular Big Mac fix, there's someone else who will gladly give you an earful about why Wendy's is a far superior choice and they'll never set foot within 100 yards of a McDonald's. You could stage a re-enactment of West Side Story with the Jets who take pride in bearing the white cup with the green seal and the Sharks who feel their own smug sense of self-satisfaction in sporting the nondescript cup from the locally owned corner coffee shop. For everyone who evangelizes for Apple, there's someone on another message board tearing them to shreds. You don't even have to be a computer geek to have a dog in this fight. There's a reason the "I'm a Mac/I'm a PC" ad campaign resonated with people on both sides of the aisle. If you're a Mac, you're a Mac through and through, and you probably own an iPhone and an iPod, too. The Apple brand is part of your identity.

Make waves or drown treading water

Doing things as they've always been done is comfortable and safe. You're not going to offend anyone. But you're not going to inspire anyone, either. Everyone who likes you one day can be gone the next. But people who love you stand by you. In every industry and in every market, there is the opportunity to be a revolutionary. You don't have to invent the next iPad. You might just develop a network of trustworthy, reliable home maintenance professionals that can be reached with one call to one phone number and dispatched to solve any problem that might arise. You might start a car-buying concierge service that saves your clients the hassle and guesswork of negotiating a car deal. You might bring an authentic 24-hour French bakery and cafe to a mid-sized southern city. Everyone who likes you one day can be gone the next. But people who love you stand by you. Give the tribe of people who share a passion for what you do something meaningful to rally around. Show them that you understand them and you care about meeting their needs. Draw a line in the sand. Demonstrate what you stand for. Be equally proud of what you are and what you are not. Be bold. Be unapologetic. Be arrogant if that's what it takes. It shows passion. It shows conviction. It's better than being imminently forgettable. Let go of the safety net of liking. Make waves of love and hate. You'll make the choice for your customers an easy one every time.

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Client Spotlight: Golden Star USA

A community of heroes

If there is a guiding principle behind everything we do at Fame Foundry, it’s challenging the status quo with innovative ideas and connecting people around those ideas.

With Golden Star USA, we set out to do just that.

Like any social media site, Golden Star USA offers a virtual space where people of like interests can gather. What makes Golden Star unique is its focus.

Golden Star USA is home to family and friends of service personnel representing all five branches of the military – the Army, Navy, Marine Corps, Air Force and Coast Guard – including active duty, veterans and fallen heroes. The site provides its members with a place where they can come to honor their loved ones, connect with others, share a story and recognize the sacrifices of all who answer the call to serve.

As a living, breathing community, Golden Star USA is a lasting tribute to those who are fighting for freedom at home and abroad as well as those who have made the ultimate sacrifice in service of their country. Unlike any statue or monument, it will continue to evolve and grow, bringing people together in real and meaningful ways.

The Patriot Page

Registered users can create a Patriot Page in honor or memory of any member of the U.S. Armed Forces, past or present. This page provides a showcase for the honoree’s record of service and commendations as well as a forum where friends and family can share their memories and stories by posting comments.

The Patriot Hall

Collectively, all of the Patriot Pages comprise the Patriot Hall, a living monument to those who have served in conflicts over the past century. Visitors to the site can search the Patriot Hall to find a member of the Golden Star registry by name and unit, salute them with a personal tribute on their Patriot Page and read posts contributed by other members of the community.

Autumn’s blog

As founder and CEO of Golden Star USA, Autumn Letendre is driven to help others as a result of her own personal tragedy. Her husband, USMC Captain Brian S. Letendre, was killed in 2006 during his second tour of duty in Iraq, after he had voluntarily returned to the front lines as part of a special team training Iraqi army recruits.

On her blog, Autumn will chronicle her experiences as she travels across the country promoting the Golden Star USA Foundation and its mission to serve military families who are struggling with the same challenges she and Brian experienced during his deployments.

The music video

Written and performed by Autumn Letendre in memory of her husband, "Raise Your Flag" offers a message of inspiration to hold the flag, our national symbol of freedom, proud and high, with respect and honor for those who did not waiver in making the ultimate sacrifice.

Funding the mission

Visitors to the site can make a donation to The Golden Star USA Foundation. Contributions support the nonprofit organization in its mission to provide marriage retreats and family counseling services for active duty and honorably discharged troops.

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