We the Media

Even before the first iPhone 4 left stores, and even as customers were enduring all manner of conditions while waiting in line for a chance to get their hands on Apple’s latest mobile phenomenon, the Web was already ablaze with reports about a possible design flaw in the wrap-around antenna that interferes with reception.

The story begins on the afternoon of June 23, when Fame Foundry started a discussion thread on the MacRumors community forum about a problem we encountered straight out of the box. Among the lucky 600,000 to successfully pre-order the highly sought-after device on June 15, we shot and posted this video to demonstrate the issue we had discovered:

In just over 24 hours since, the conversation in the discussion thread has continued across 46 pages, as other users have chimed in with their own theories, reviews, experiments and videos.

More significantly, the story of the apparent operating glitch has taken on a life of its own, leaping from the obscure fanboy territory of the MacRumors forum and ascending to the upper echelons of media.

The first to pick it up were tech blogs like Gizmodo, Mashable and Engadget. Soon after mainstream outlets including The Street, MSNBC and CNN followed suit. By the afternoon of June 24, Fame Foundry was fielding phone calls from reporters from national media organizations, all tracing back to the original YouTube video, which has received more than 400,000 views at the time of this posting.

The launch of the iPhone 4 has been a remarkable case study in the nature of today’s media and the ways and speed at which information spreads.

When photos and videos of a still-in-development iPhone 4 were published on Gizmodo, the story of how the device escaped the grasp of Apple’s famously impenetrable security and landed in the hands of a tech blogger became a much bigger story than the gadget’s shiny new design.

The launch of the iPhone 4 has been a remarkable case study in the nature of today’s media and the ways and speed at which information spreads.When the time arrived for the official announcement on June 7, Steve Jobs proved that the leaked photos had hardly stolen the device’s thunder, as he proudly introduced groundbreaking features such as video calling, 960-by-640 resolution display and high definition video recording. However, it is likewise worth noting that there were so many bloggers in attendance reporting live from the WWDC keynote event that a network overload brought Jobs’ product demonstration to a temporary standstill.

The hype surrounding iPhone 4 hit fever pitch on the first day of pre-orders. Apple racked up record-breaking sales, but this success story shared the headlines with the technical difficulties caused by the massive influx of traffic hitting their website, propelled largely by vocal frustrated customers who spent hours trying in vain to place their orders.

Returning to the events of the past two days, if a similar problem had occurred even just a few years ago, it would have taken much longer to come to light. In the absence of the instant connectivity of social media platforms and fan forums, users who encountered a reception issue might have assumed it was an isolated problem or that their particular device was defective, and Apple's customer service department would have been the only channel through which they could address their concerns.

By contrast, within hours of the first video being posted, there were legions of interconnected customers, bloggers and media outlets on the case, executing their own tests and drawing their own conclusions.

Interestingly, as of the time of this posting, the only response from Apple has come in an e-mail exchange between Steve Jobs and an iPhone 4 user (via MacRumors), in which Jobs describes the problem as a “Non issue. Just avoid holding it that way.”

Later, Jobs elaborated further on his position in a follow-up message:

Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.

And so begins the next chapter in the iPhone 4 saga. Not surprisingly, this response is already showing up on blogs across the Internet, spreading just as quickly as the initial complaints.

Such is the nature of PR in today's 24-hour, on-demand information free-for-all. A single user-generated video becomes a viral sensation that far outshines the typical puff piece stories on how many people are eagerly waiting in line to buy the next great thing. Consumer backlash starts with a groundswell that becomes a tidal wave. A few brief sentences in an e-mail from one of the world’s most powerful CEOs stands in lieu of a carefully crafted press release as the company’s official statement. There is constant push and pull as corporate entities like Apple attempt to steer public sentiment in their favor – a delicate balancing act that requires juggling the mainstream press, the blogger nation and the average consumer with a Facebook or Twitter account.

As the course of events surrounding the iPhone 4 launch demonstrates, no one is safe when there is a potential reporter behind every keyboard and every camera phone – not even Apple with its notoriously loyal fan base.

More...

June 26

Test Shows iPhone Antenna Issue Impacts Voice Transmission Too [Gizmodo]

June 29

Leaked: Apple's Internal iPhone 4 Antenna Troubleshooting Procedures [Boy Genius Report]

June 30

First iPhone 4 Class Action Suit Filed Against Apple and AT&T [Gizmodo]

July 2

Letter from Apple Regarding iPhone 4 [Apple]

Apple "Stunned" to Find iPhones Show Too Many Bars [AP]

Class Action Lawyers Predictably Unimpressed with Apple's Statement [TechCrunch]

July 5

Apple Waiving 10% Restocking Fee for Returned iPhones [IntoMobile]

July 6

AppleCare: The iPhone Update Won't Solve the Antenna Problem [Gizmodo]

The iPhone is Ruining My Life! [Aol Small Business]

July 7

iPhone 4 Complaints Mounting: A Rocky Rollout [CIO]

iPhone 4: Officially a Hot Mess [Inc.]

July 12

Apple Deleting Mentions of Consumer Reports' iPhone 4 Piece on Forums, Can't Delete Your Thoughts [Engadget]

PR Experts: iPhone 4 Hardware Recall Is "Inevitable" [Cult of Mac]

July 13

iPhone Antenna Outcry Escalates with Recall Demand [MSNBC]

July 14

What Apple Must Do to Stop the Bleeding [Mashable]

Microsoft Exec Mocks iPhone 4, Dubs it Apple's Vista [Computerworld]

Video: Does iOS 4.1 Fix the iPhone 4's Death Grip Antenna Issue? [TechCrunch]

Every Week Apple Doesn't Act on iPhone 4 Antenna Could Cost $200M [AppleInsider]

Report: Apple Holding Friday Press Conference on iPhone 4 [PC Magazine]

July 15

Apple Engineer Told Jobs iPhone Antenna Might Cut Calls [Bloomberg]

New York Senator Charles Schumer Writes Open Letter to Steve Jobs [Boy Genius Report]

iPhone 4 Signal Issue Can Be Fixed With a Software Update? [MacRumors]

July 16

Live from Apple's iPhone 4 Phone Conference [Engadget]

Apple's "Antennagate" Mea Culpa – Free Case Until September 30 [ZDNet]

A Defiant Steve Jobs Confronts "Antennagate" [The Wall Street Journal]

Jobs Calls Bloomberg Antenna Article a "Total Crock" [MacNN]

July 17

Apple's Claims About Other Phones – There's a Response For That [The Wall Street Journal]

July 18

iPhone Defense Prompts New Debate [The Wall Street Journal]

July 19

"Antennagate" Reactions: RIM, Nokia, Taiwanese Animation [MacRumors]

HTC, Samsung Rebut Apple's Smartphone Claims [The Wall Street Journal]

Steve Jobs's Disastrous iPhone 4 Press Conference [Harvard Business Review]

 

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Vine 101: 10 Ways to Engage Your Customers in 6 Seconds or Less

Less than a year ago, three guys in New York City were working to build the next big thing in social media – a mobile video-sharing app called Vine. Their origin story echoes that of a thousand other start-ups we'll likely never hear about. But fortunately for the Vine guys, their little sprout got a big dose of Miracle-Gro when Twitter bought the start-up before it launched the app. Backed by the juggernaut of Twitter's resources, influence and platform, Vine reached the top spot in the free apps section of Apple’s App Store within just a few months of launch. Beyond this fast take-off and the Twitter fire-power that fueled it, it's also worth mentioning that Twitter co-founder Jack Dorsey is believed to be the driving force behind the acquisition. Dorsey is also the co-founder of highly successful mobile payment service Square, so you might say he's kind of a big deal in the world of tech start-ups. So that’s the story of how in just a few short months this newcomer to the social media scene has taken root and made a name for itself as a viable contender among the more well-established platforms (Facebook, Twitter, Instagram, etc.). Daunted by the idea of incorporating yet another social media site – with its own set of rules and idiosyncrasies – into your marketing program? Don’t be. Here’s a quick run-down of the basics and some inspirational ideas to help you get started using Vine to connect with your socially-savvy customers:

Getting to know Vine

Integration with Twitter

Even if you have no need or desire to support another social media tool, it's worth embracing Vine as an extension of Twitter. The two apps' tight integration makes Vine a convenient way to tweet video and audio. Vine’s short 6-second-or-less clips complement Twitter's 140-character microblogging format, so the name of the game is just the same: whatever you share, make it quick and compelling.

Simplicity

After using Vine for a few minutes, it will become evident that its development team focused on simplifying the experience of making and sharing videos. Creating a Vine requires little more than pressing the record button in the upper corner (conveniently labeled with a camera icon), touching the screen to start recording and releasing it to stop. Tap the checkmark to keep the video, add a caption and location if desired, then post to Vine, Twitter or Facebook. That's it. Concept, creation and publication in less than 30 seconds.

Big creativity in a small package

Doing more with less can actually push your creativity to yield impressive results. Without the complicated tools of traditional video production – with its expensive cameras, lighting and post-production – Vine both forces and frees users to focus on creativity, distilling ideas down to their purest form to tell a soundbite story.

Looping

Vine videos loop automatically. In fact, this feature is so central to the user experience that it's mentioned in the app store's very short description: "See and share beautiful looping videos." With their six-second time limit, Vine videos are often jumpy and hard to process on a first viewing. Looping enables viewers to catch missed details the second or third time around. But many Viners are also using this loop feature in creative ways, making videos in which repetition is central to the concept, like the 1990s cult-hit Groundhog Day.

Vine-spiration

Now that we’ve covered the basic how-tos, here are 10 ideas for using Vine in your marketing mix. One quick note: to pause any of the Vines below, just click on them.

1. Introduce yourself.

Share a behind the scenes look into your company culture, show off your super-talented staff or give a sneak peek into a special project. A simple wave from everyone will do, or like restaurant VIA, you can make it fun by making faces, or tap into an internet meme like planking as a team.

2. Make a stop-motion movie.

No matter how advanced video technology and special effects have become, stop-motion animation, with its often jittery feel, has captivated generations of children and adults alike. With its simple touch-based recording, Vine is built for stop-motion experimentation. Many of the most popular Vines use this technique, as seen in this gem from Twitter designer Ian Padgham (@origiful).

3. Build brand buzz.

Create a Vine tease to get followers excited about an upcoming event or product launch. Unlike commercials or marketing pieces with their long, resource-intensive production requirements, Vine is an easy way to promote in real-time. Late Night With Jimmy Fallon didn't need six seconds to tease a guest appearance by pop-star Justin Bieber – just a wig and a wink.

4. Introduce something new.

Maybe you can't afford a multi-million-dollar Super Bowl commercial to introduce a new product or service to the world, but hey, you've got Vine, right? Okay, okay. We know it's not the same thing, but even Pepsi, with its enormous marketing budget, turned to Vine to show off the new shape of its bottles. And their effort definitely did not cost millions to make.

5. Poll your peeps.

Want to take the pulse of your followers? Create a Vine that visualizes what you want to measure, and then ask for input in the comments. Comcast wanted to gauge the impact of promoting its SportsNet Twitter account during a hockey game. They owned the copyright for the broadcast, so they just published the clip on Vine. From the looks of things, they probably just recorded it right off the TV screen. Low tech, yes, but it works.

6. Create a moment of zen.

In the frenetic world of social media, a little tranquility is always welcome. Simply giving people a moment of calm among the chaos of the day can earn your brand some positive vibes by association.

7. Try some trivia to drive engagement.

People of all ages and backgrounds love trivia, and many can't resist a good riddle. Verizon mashed together game play, pop music and a feel-good holiday to give followers fun Valentine's Day-themed riddles.

8. Game on!

Like trivia, games are a great way to keep people engaged with your brand. We'll admit this one is a real challenge, but Vine user Brandin6 found a fun way to recreate a popular game from the 80s that gives new meaning to the term "video game."

9. Lure creative people to your team.

Want to find people for your organization that are social media savvy and creative? Vine is a great way to share your company culture in ways that will attract like-minded individuals that will keep that culture going strong. Better yet, hold a contest and have candidates submit Vines about why they want to work for you. It's a much more entertaining way to weed out applicants than giving resumes a ten-second look.

10. Celebrate the holidays (even the silly ones).

Even the most obscure holidays are good opportunities to produce entertaining content, like this geeky Pi Day celebration by our friends at VaynerMedia. The common theme underlying all of these ideas and examples is this: look for any excuse to make a Vine and then be as creative as possible. The Vine community rewards creativity. In fact, it's the driving force that fuels engagement with this new tool on the social media block...Hey, there's another idea: a New Kids on the Block parody. Vine win!

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