The Unsexy Side of Marketing

These days, everyone wants to build an app. Everyone is publishing their own e-book. Everyone is pinning their hearts out on Pinterest. They all want to be first on the latest, greatest marketing bandwagon with the hottest buzz.

And while these are all valid and effective tactics, that’s no reason to abandon the proven standbys. Sometimes the less glamorous road is the most efficient and effective pathway to reach and connect with your particular target audience.

Let’s take a look at a few of these tried-and-true methods and how you can put them to work to help you reach your business growth goals:

Blogging

A company blog is an excellent way to engage your customers on a personal level and to provide some very relevant information to your target audience. Your target audience will be much more likely to find you if you are writing about topics that interest them. Just be sure to follow these pointers:

• Blog about topics that interest your target audience. You could provide how-to articles, inspirational round-ups, updates of your company, a contest or event you are hosting, etc.
• Blog with consistency. Each post can and should be varied, but they should always reflect the values of the company.
• The blog should be personal and authentic. If it achieves both of these, then the general public and (most importantly) customers will trust your company.
• Always link within the content of each post to one other post on your site. But only do this if it fits within the context of the article. Remember, you always have the "Related Articles" section at the end in which you can point readers to more. A link within your content, however, weighs a bit heavier as far as SEO is concerned.
• Do not forget an RSS feed and newsletter sign-up form. Make these easy to find and any forms short with as little information required as possible.

Another way to use blogging is to write for other blogs that are related to your company but that are not competitors. For instance, a landscaping business could submit guest posts to "green" blogs, home and garden blogs, other landscaping blogs that are not affiliated with another landscaping company, and any other blog that has readers within your target audience description. You will just want to make sure that blogs allow you to place a keyword phrase embedded with your link either in the content of the article or in the "About the Author" section. Not only does guest blogging build up your company as an expert in your field, but it also increases your page rank on search engines.

Facebook and Twitter

Facebook and Twitter aren't the new kids on the block they used to be, but fact is, most of your customers probably still use them day in and day out.

Keep posting on these networks regularly, but make sure that updates are written on an individual basis. Avoiding mass updates will give the perception that your company is relatable and values individuals.

Your updates can be your latest blog post, a countdown to a company event, discounts or coupons, a drawing or contest for a drawing. Do not update about how you are feeling today, rants on the latest political news, your opinion of competitors, or anything else that could annoy or distract your customers from their relationship with your company. Before posting an update, ask yourself if this is something that you as a customer would want to see from a company you love.

Online directories

Add yourself to as many applicable online directories as possible. Online directories increase your popularity on search engines. This means that it is more likely for you to be discovered through general search entries.

Google Maps is not generally considered a directory, but it may be the most important place to get your company listed. If you have a “headquarters,” post its location on Google Maps. Mark it as headquarters. Then, if there are satellite sites, include those as well.

Direct mail marketing

Direct mail does not necessarily mean via the postal service. Direct mail marketing can also mean email. These emails should be as personal as possible, so consider using customers' names in the subject and throughout the content of the email.

For postal mailers, include a flyer or use postcards. Both print mail and emails can contain a mixture of new developments in the company, things to be looking forward to, promotions and coupons, and any other sort of relational news. Try to avoid including too many statistical reports or numbers. These turn people off, and they will promptly throw away your letter or delete your email.

Keep direct mailers short and simple. Here are a few points to consider when planning for a direct mail marketing campaign:

• Postcards are still incredibly effective so long as they’re clean, unique, and have memorable graphics, along with the other important pieces of information below.
• Include just a snatch of information, enough to make them curious.
• Tell them what you want them to do with a strong, actionable call to action (i.e. buttons that say Purchase, phrases such as "Visit our website or scan our QR code to find out more").
• Provide irresistible incentives, such as limited time offers for free items with a purchase, a discount, or a chance to win a drawing for a prize.
• Include a URL, Twitter name, QR code, purchase button, or another source for them to find out more information.
• Be sure that you cater to your recipients. Consider age, race, ethnicity, gender, sex, and religious orientation.

Yellow Pages

Both online and off, the yellow pages is a valuable marketing avenue. If your business relies on both local and online customers, purchase ad space in both your local yellow pages as well as for the online yellow pages. This will not only improve your chances of being found when prospects complete an online search but also when they are looking through the local phone book for businesses who offer your services or products. Just be sure that your ad is large enough to be seen next to other marketing giants in your industry. Also, be sure to advertise yourself as unique. What niche services do you offer that your competitors do not? Are you family owned and operated? Do you give individualized attention to each customer? Creating a unique angle on your ad will make you stand out to your target audience.

Remember that while adapting to new ideas and technologies is essential, it doesn’t necessarily render the old methods invalid. Your job is to find the right combination to reach and resonate with your target market so that you can build your own community of fans and followers. No matter how they come into your circle, their loyalty and their advocacy of your brand is a result that will stand the test of time.

---

The Gathering: Social Marketing, Old School

The brave new world of Web 2.0 offers a wide array of platforms that allow businesses to connect virtually with the people who want what they’ve got. But long before the advent of the Social Web – before anyone had ever heard of Twitter, Meetup, Craigslist or Facebook – social marketing flourished. From Tupperware parties to trade shows, whether in living rooms or convention halls across America, people came together in gatherings to connect with products, sellers and other customers like themselves all at once. And while today’s culture of hyper-connectivity has dealt much of traditional marketing a fatal blow, the gathering has stood the test of time. In fact, social technology has given new life to the gathering. No longer confined to fixed time slots or venues, the content and conversations of events now live on in perpetuity through social media, event-specific websites and online video. It’s important to make sure that gatherings have a place in your marketing arsenal.This relationship works in the other direction as well. As communities form around common interests on the Web, real-world gatherings are a natural extension of members’ online interactions. Like a handwritten note in the age of e-mail, the face-to-face connection has become a rarefied, premium experience in a time when virtual connectivity is always only a finger-swipe away. For these reasons, it’s important to make sure that gatherings have a place in your marketing arsenal and that you’re investing time in engaging with your tribe of followers offline as well as online.

"Ideas worth spreading"

A recent gathering I attended began like a bad joke: an artist, an engineer and a socialite walk into an auditorium. This time, however, there was no punch line. Instead, I was participating in a TED event, and the room was electric with the pre-show buzz of right and left brains, liberals and conservatives, vegans and slow-food carnivores wearing “I ♥ Meat” t-shirts. For decades the famed TEDTalks have brought together artists, angel investors, designers, doctorates, engineers, entrepreneurs, communicators and community leaders, all in pursuit of one common passion: “ideas worth spreading.” With its famously short talks (25 minutes or less), TED is a petri dish for innovation, and most followers would sever their right arm to attend the invitation-only conference in Long Beach, California. Historically, the group met in druid-like seclusion. But with the ascension of new leadership came a new vision: world-changing ideas should actually be shared with the world. The arrival of online video gave TED a second, virtual life, and in the early 2000s, TED.com began offering free access to full-length videos of its proceedings. For years, TEDophiles like myself have gobbled up this content online while dreaming of experiencing it in person. Fortunately for us, the masterminds behind TED realized that ordinary people everywhere have ideas that could change the world, or at least their local communities. So in 2009, TEDx Events were born, with TED lending its name, brand collateral and mission to independently planned and executed local gatherings. In December 2010 alone, 165 TEDx Events were held in 54 countries. I myself became an official TEDster on September 24 at the inaugural TEDxCharlotte, right in my hometown. A dream came true as I sat with hippies and hipsters for one glorious day of ideas worth spreading. As TEDizens like me have discovered, it is the gathering itself that is the holy grail, not just the content and information. The conversations and connections that can be sparked when people meet and share experiences in the real world are deeper and longer-lasting than those that are confined to tweets, Facebook wall posts or even forum message boards.

Gathering your tribe

TED is a shining example of the value of creating opportunities for people to meet and interact with others who share their interests. Identify the commonalities that unite your tribe.However, you don’t need their massive, worldwide following to harness the power of the gathering to grow your business. You just need to identify the commonalities that unite your tribe and orchestrate an event that taps into their shared passions and provides an outlet for engagement. Remember that those who would make the effort to spend time and energy with you are your champions. They are people who believe in – or at least are interested in – your product, service or company enough to bother. You don’t have to dazzle them. But you do have to show up, make authentic connections and give them something of value for their effort. The end result? They will love and trust you more. In order to ensure the success of your gathering, here are some key points to keep in mind:

Bigger isn’t necessarily better

Often, the slicker and more carefully controlled the interaction, the less special the event can feel. Instead, just keep it simple. Invite a handful of your best customers or, if the invitation is open to all, limit registration. This will foster an atmosphere of intimacy and privilege for those in attendance. Most importantly, don’t use the event as a ruse to assemble your followers for a sales pitch. Be genuine and focus on delivering something of real value.

Show what you know

If you’re a service provider, your customers routinely pay for your knowledge and experience. Play to your strengths by hosting an educational gathering related to your area of expertise. For example, a lawyer could offer a free estate planning workshop to recent retirees or present a seminar for small business owners about the implications of recent health care legislation. The payoff for this type of effort is a group of prospective clients who believe in your credibility as a knowledgeable resource and trust in you more than your competitors.

Break out of your box

Perhaps people associate your business with a particular line of services or products even though your catalog is actually much more diverse. A gathering is a great opportunity to shed some light on your less well-known areas of expertise. For instance, a pest control specialist might know as much about protecting garden vegetables from aphids as floor joists from termites. A lecture to the local garden club could open a new niche market hidden from competitors’ view. Likewise, an interior decorator could offer working moms a workshop about organizing with style, thereby becoming the savior of the super-busy.

The power of privilege

Treat your best customers (the ones you or your staff know by name) to a special appreciation event. Give away products and thank them sincerely for being so faithful to you. They will love your company all the more and become even more vocal evangelists for your brand.

Party like it’s $19.99

If your brand or your products already have a fan base, give those fans an excuse to get together and have a good time – all under the banner of your brand. You’re throwing the party. They’re your fans. The conversation will inevitably lead back to you. You don’t have to force it. Think gallery crawls, wine tastings or product launch parties.

For the love of rewards

Oh to be in the audience the day Oprah gives everyone a new car. Most days, though, you’re at least going home with a free book. When you host an event, reward the effort people make to attend by giving away products to those who show up. Better yet, give more products to people who bring others with them. In doing so, you’re not only giving them a no-risk way to experience your product or service, but you’re incentivizing them to spread the word to others as well.

Use the Web to promote your gathering

If you want a large event, invite all your Twitter followers. If a smaller gathering of your best customers is what you’re after, send direct messages to only the most active or influential among them. You can even turn your event into a contest by challenging your Facebook fans to share why they love your products in order to win a place on the guest list. You’ll not only have an instant list of eager attendees, you’ll also reap some great testimonials for later use.

Transcend time and space

When your event is over, share pictures or video online to demonstrate the good time had by all and the value those who attended received. For example, if your event was instructional in nature, offer a recap of the tips that were covered or access to video of a presentation delivered at the event. Get people talking about your event and keep them talking. The important thing is to get people talking about your event and keep them talking – and sharing, and linking to, and blogging, and status updating and tweeting – about what wonderful people you and your staff are and how much value they find in your product, service or expertise.

---